Backy’s Plants

1. First, add the products you would like to buy to your shopping cart.

2. Then go to your shopping cart to order all the products you have chosen. You can find the shopping cart at the top right of the page.

3. In your shopping cart, you will find an overview of the items you have chosen and you can adjust the quantity per item or remove items from your shopping cart if necessary. Please note: the shipping costs shown in your shopping cart can still be updated under "delivery". To continue, click on "checkout" at the bottom right of the page to proceed to the address details. (You can also choose to pay with "PayPal Checkout".)

4. If you do not have a customer account yet, you can choose to register as a customer or to continue as a "Guest" (without creating a customer account). Check your address/details and enter a separate delivery address if necessary. Then click on "next". Please note: the delivery address may not be a parcel point!

5. Choose a delivery method and click "next" again.

6. Now you can check the order, confirm it and complete the payment. At the bottom of the page you have the option to add a comment to your order. To place your order, click "buy now" at the bottom right. You will then be redirected to the payment page and can pay for the order. You will then receive the order confirmation by e-mail. Depending on your e-mail provider, the order confirmation may end up in the SPAM folder.

We want to make everyone happy with our beautiful plants and cuttings as quickly as possible. To achieve this, orders placed will be processed as soon as possible. Unfortunately, it is not possible to change your order afterwards.

Most products in our webshop are exempt from the right of withdrawal due to their nature. These cannot therefore be cancelled. Does your order only partially consist of products that are exempt from the right of withdrawal? Then you can have the products that do fall under the 14-day right of withdrawal collected from your orders. For this it is best to contact us via info@backysplants.com

Look here for more information about the right of withdrawal.

Changing your address is only possible as long as we have not yet transferred your order to the delivery service.

Important:

If we have already registered your order with the delivery service, we may request reimbursement of the extra costs for shipping.

Discount codes can be redeemed in the shopping cart.

Cuttings that are delivered without breeding pots or cuttings that still need to be rooted are largely packed in a sturdy letterbox box. Moist kitchen paper that we wrap around the stems and roots of your cuttings ensures that your cuttings do not dry out during their journey to their new home.

To avoid as much damage during transport, all shipping boxes are provided with bubble wrap at the bottom. Of course, all cuttings are glued to the bottom of the shipping box, so that they cannot be damaged by sliding back and forth in the box.

To prevent heavier packages from being stacked on your package at the delivery service, the outside of the letterbox box is provided with a warning label indicating that the contents are fragile.

Plants are supplied including a cultivation pot.

To avoid as much damage during transport, all shipping boxes are provided with bubble wrap on the inside. So that as little potting soil as possible falls out of the pot during transport, we will carefully cover it.

The outside of the shipping box will be provided with multiple warning labels that clearly indicate which side is the top and that the contents are fragile.

Order collection is possible by appointment.

If you have placed an order and have chosen to pick up your order, we will contact you as soon as possible after placing your order to schedule an appointment.

Below is the address of the pick-up location:

Doorwerthstraat 43

6535MT Nijmegen

The Netherlands

We ship to the following countries:

- Netherlands

- Belgium

- Denmark

- Germany

- Estonia

- Finland

- France

- Hungary

- Ireland

- Italy

- Croatia

- Latvia

- Lithuania

- Austria

- Poland

- Portugal

- Romania

- Slovenia

- Slovakia

- Spain

- Czech Republic

- Sweden

The Netherlands: Monday to Thursday (except national holidays in the Netherlands)

Belgium: Monday to Tuesday (excluding national holidays in the Netherlands)

Other EU countries: only on Mondays (except national holidays in the Netherlands)

The shipping costs depend on the weight and size of the package.

Here you can find more information about the shipping costs.

Here you can find more information about the delivery times.

Within the Nederlands:

Monday - Thursday. We do our best to ship your order within 1 - 5 working days. (Excepted national holidays, the Netherlands)

Belgium:

To Belgium we ship on monday's and Tuesday's. (Excepted national holidays, the Netherlands)

Other EU countries:

We ship only on monday.

(Excepted national holidays, the Netherlands)

Of course!

After we have shipped your order you will receive an e-mail from us with a link to the track & trace code for your package. That way you can easily track the package.

Sometimes it happens that the delivery service takes a little longer. Did we ship your order on Monday and you still haven't received anything on Friday? Take a good look at the track & trace code. Maybe your package has been delivered to your neighbours.

Does your order appear to be stuck in a sorting centre? Please do not hesitate to contact our customer service. We will start an investigation with the delivery service to find the package as quickly as possible and to be able to deliver it to you. This could take several days.

You can pay via the following payment methods:

• iDEAL (free)
• PayPal (+ € 0.65)
• PayPal Checkout (+€0.65)
• Bancontact Belgium (+ €0.39)
• SEPA Transfer (+ € 0.25)
• Klarna (+ 2,99 %)
• GiroPay Germany (+ 1.5 %)
• Belfius Direct Net Belgium (+ 0.9 %)
• KBC / CBC Belgium (+ 0.9 %)
• EPS (+ 1,5 %)
• Przelewy24 (+2,2 %)

With every order you will receive extensive information about the care. Each cutting has an indication of what care it needs.

The care information mainly concerns the right location, the right amount of water, which soil is suitable for your cuttings and how often your new acquisitions will need nutrition.

Are your cuttings not yet rooted? No problem! When purchasing cuttings, you will also receive cutting instructions from us. In the cutting instructions we explain step by step how to propagate a plant. This also includes how to root your cuttings and which way of rooting is best for your cuttings.

With an unrooted cutting, it is necessary that you allow it to root itself. These cuttings are freshly cut from the mother plant. An unrooted cutting needs a lot of care and attention. You will receive an explanation with your cuttings box about how to root the cuttings that you have ordered.

A rooted cutting already has at least a few roots. Some cuttings have more roots and other cuttings have just started rooting and are therefore on the right track.

For cuttings, the supply depends on the mother plant. If it grows very fast, we usually have enough cuttings in stock. Is it a slow-growing plant or in winter, we do not always have all cuttings in stock. Then it may also take a little longer until we can offer a few cuttings again. There is therefore no point in sending us an e-mail and asking about the stock.

For plants, it often depends on availability at our supplier. If the plants are not available, we cannot replenish the stock. We grow some of the plants in our webshop all by ourselves. The stock depends on the amount of cuttings available to grow an entire plant.

Were your plants and cuttings delivered damaged or do the plants and/or cuttings turn out to be of poor quality? Then we kindly ask you to follow the procedure below:

1. Send an email to info@backysplants.com

2. Send clear photos of the damaged cuttings and/or plants in the e-mail.

3. Also take pictures of the shipping box, even if it is not damaged.

4. Describe the damage clearly.

Important: Please contact us no later than 48 hours after receiving your order. We cannot check the care of the plants and cuttings after receipt.

We will then contact you within 48 hours and propose a suitable solution.

Or you will receive part of the purchase amount back or we will resend the damaged cuttings and / or plants if this is possible, provided that the complaint is considered justified.

Please note: If we have not received clear photos, we cannot estimate the damage and we cannot therefore reimburse it.

Plants and cuttings are exempt from the 14-day right of withdrawal due to their nature. It is therefore not possible to return plants and cuttings.

If you are not happy with your order, you can contact us via the e-mail address: info@backysplants.com

We will see what we can do for you as soon as possible.

Look here for more information about the right of withdrawal.

Plants and cuttings are therefore excluded from the right of return! You will receive an email with the track & trace information to track your order. So make sure you are present and can receive the order. If you are not at home during delivery, the delivery service will make a second attempt. If the delivery service cannot deliver your order to you a second time, it will automatically be returned to the sender. That does not mean that the invoice is no longer valid!

When purchasing products, there is a legal cooling-off period of 14 days. Within this time you have the right to cancel your purchase.

This is not valid for living products, such as plants and cuttings!

Look also:

Right of withdrawal

A number of products are excluded from withdrawal, for example living products, such as plants and cuttings.

The purchase of these products is therefore final and can no longer be waived from the purchase.

If you still return a plant or cuttings, the costs are for your own account. We are not obliged to approve the return and your invoice may still apply.

This also applies when plants / cuttings are returned to the sender because the recipient has entered the wrong address, was not at home, the package was not collected at a collection point or if the delivery person could not leave the package at a collection point.

Also look here:

Right of withdrawal

You have a legal cooling-off period of 14 days on non-living products and you can return them.

You can use the "model withdrawal form" for this. You can find this, for example, in your confirmation email as an attachment "right of withdrawal". You can also find this at the bottom of our website in case of cancellation.

1. You must submit the form fully completed by e-mail to info@backysplants.com

With this you let us know that you are going to return a product. We will then let you know the return address.

So never just return an order. Wait until you have received the return address from us!

2. You can then return the relevant product to the address indicated by us. Did you receive the product with a defect? Please let us know in advance!

Important: keep the proof of shipment of your return!

3. As soon as we have received your return, it will be checked for any defects.

4. We will send you an email after we have checked your order.

If we have found defects during our inspection and these have been caused by the consumer, we can charge a depreciation.

If we have been able to process your return in good order, you will receive the return amount within 14 days. The way of repayment goes through the same way as the payment.

Also look here:

Right of withdrawal

First of all, apologies for the inconvenience! Feel free to contact us via our customer service: info@backysplants.com or contact us via the contact form.

We are sorry that your order was delivered damaged or do the plants and/or cuttings turn out to be of poor quality. In this case we ask you to contact us as soon as possible via our e-mail address: info@backysplants.com

Does it concern damage to plants or cuttings? Then the following is extra important!

Damage to plants and cuttings due to shipping must be reported to us as soon as possible (within 48 hours). We would like to find a solution and we need the following information:

- Order number

- Name

- Description of the damage

- Clear photos of the damaged plants and cuttings.

This means that we would like to receive photos of the entire plant / cutting, photos on which the damage is clearly visible and photos of the shipping box, which is also not damaged.

Important:

The moment the damaged plant / cutting is planted or repotted, we assume that you have accepted it as it is.

First of all sorry that you have a complaint about the delivered products. Were your plants and cuttings delivered damaged? Or do they turn out to be of poor quality? Then we kindly ask you to report this within 48 hours of receipt.

We would like to advise you as soon as possible on what you can do to save a plant that is not doing as well.

If damage has been caused by the shipment, we will offer you a suitable solution within 48 hours of notification.

If you wait longer than 48 hours, we unfortunately cannot properly estimate the damage, since we cannot check how the plants and cuttings have been cared for within this time.

We would like to receive the following information:

- Your name

- The order number

- Clear pictures of the cuttings and/or plants that are the subject of the complaint.

- Clear photos of the shipping packaging

- A description of the damage

Pay attention:

Unfortunately, without clear photos we cannot estimate the damage and therefore cannot reimburse this.